Terms & Conditions

Effective Date: January 01, 2026

These Terms & Conditions (“Terms”) govern your use of services provided by Move ON Moving & Storage (“Company,” “we,” “our,” or “us”), including use of our website https://moveonus.com and communication with our team.

By requesting a quote, scheduling a move, or using our website, you agree to these Terms.

1. Services

Move ON Moving & Storage provides:

  • Local moving services
  • Long-distance moving
  • Packing services
  • Storage coordination
  • Moving estimates and scheduling

All services are subject to availability and confirmation.

2. Estimates & Pricing

Quotes provided:

  • Are estimates based on information provided by the customer
  • May change based on actual inventory, access conditions, or service time
  • Do not constitute a guaranteed final price unless specified in writing

Hourly moves are billed based on:

  • Labor time
  • Travel time
  • Materials used

3. Payments

We accept:

  • Credit/debit cards
  • Cash
  • Other approved payment methods

Payment terms:

  • Deposits may be required to secure a move date
  • Balance due upon completion unless otherwise agreed
  • Card payments may include processing fees

4. Cancellations & Rescheduling

Customers must notify us as early as possible.

Deposits:

  • May be non-refundable within a defined time window
  • May be transferable to a new date based on availability

Weather, safety, or operational conditions may require rescheduling.

5. Customer Responsibilities

Customers agree to:

  • Provide accurate move details
  • Ensure safe access at pickup/drop-off locations
  • Secure parking and building permissions
  • Inform movers of fragile or specialty items

Failure to provide accurate information may affect pricing and service timing.

6. Liability

We take reasonable care in handling items. However:

  • We are not responsible for pre-existing damage
  • We are not responsible for items packed by the customer unless negligence is proven
  • Valuation coverage may be available as outlined in service agreements

7. SMS & Communication Terms

By submitting your phone number through our website or forms, you consent to receive SMS messages and calls related to:

  • Move confirmations
  • Scheduling updates
  • Arrival notifications
  • Customer service follow-ups
  • Billing and service communications

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying:

STOP – unsubscribe
HELP – support

SMS consent is not a condition of purchase.

We do not sell or share mobile phone numbers with third parties for marketing purposes.

8. Website Use

Users agree not to:

  • Misuse website forms
  • Submit false booking requests
  • Attempt to access restricted systems

9. Third-Party Services

We may use:

  • Payment processors
  • CRM platforms
  • Analytics services
  • Advertising platforms

These services operate under their own policies.

10. Privacy

Use of our services is also governed by our Privacy Policy.

11. Changes to Terms

We may update these Terms at any time.
Updates will be posted on this page.

12. Contact

Move ON Moving & Storage
Boston, Massachusetts

Email: customer.moveon@gmail.com
Phone: +1 (617) 233-3987
Website: https://moveonus.com